I was just online on my usually websites and all of a sudden when I try to search for anything at all or go on any website I get a whole page that says “Internet Explorer warning – visiting this website may harm your computer.” And this website called “AV security suite” keeps popping up…it’s the only one I can access so right now I have to use Firefox to get onto my websites. In the corner of my taskbar it keeps saying “Windows Security Alert, Application cannot be executed. The file googletoolbaruser_32.exe is infected. Do you want to activate your antivirus software now?” It also says the same thing but with the file “wuauclt..exe.”
I can’t open any of my applications because of this, I even restarted my computer. Can somebody please, please, please help me? I don’t want to have to pay for anything and all the other computers we own are old or belong to my other family members, and I really don’t want them finding out about this.
Help would be so much appreciated!!
Internet Explorer Warning – Visiting This Website May Harm Your Computer!?!?
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Using Firefox (while you still can), go to avast.com, click on “Products”, then download the FREE antivirus program. Hopefully it will download for you, then initiate it’s installation. When it’s done installing, enter the program and run a “complete” scan of your system. It should find your infected files, which you can then isolate, repair, or delete.
Word to the wise, always be cautious when searching for “Adult” sites, music downloads and gaming sites. Only download from reputable sites if possible…don’t “file share” and gaming sites (codes, cheats) is another one to avoid, as well as sites for free movies and larger files/programs (rar’s).
When downloading programs, try NOT to install “toolbars” if it is an option.
Best wishes -
There are never any guarantees in malware fighting, but here’s my best shot at a generic removal procedure:
First, boot into Safe Mode With Networking. (See below for details.) That sometimes keeps malware from protecting itself. Then, if you have an anti-virus, make sure it has the latest virus definitions and run a full scan with it. If you don’t have one, many people here swear by Malwarebytes (it’s free).
I suggest you also download Ad-Aware Free and Spybot S&D (they’re free), install them, update them and run full scans with them in Safe Mode With Networking.
Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.
To get into Safe Mode with Networking:
1. Log out and reboot your machine.
2. When the machine starts the reboot sequence, press the F8 key repeatedly.
3. Select Safe Mode with Networking from the resulting menu.
4. Login. If the malware has changed your password, try logging in as Administrator. By default, Administrator has no password.
5. The machine will continue booting, but the Windows desktop will look different.
6. When you’re finished doing what you need to do, log out and reboot back into normal mode.
Another trick that may enable anti-malware and/or its installer program to sneak past the malware is to change the name of the anti-malware program itself. The names of the files and their locations differ between anti-malware programs, but the procedure is always the same:
1. In Windows Explorer, find the folder with the anti-malware.
2. Change the name of the program (it always ends with a .exe) to virtually anything else, but keep the “.exe” part.
3. Run that.
Note that even if the anti-malware programs get rid of the malware, they may not be able to reverse the effects. Search the Web for possible fixes.
Update and run full scans regularly, not just when you think you already have malware.
Good luck.
Note: There ARE free versions of these reputable programs on the websites listed. They just may not be obvious.
Ad-Aware Free (free): http://www.lavasoftusa.com/
Spybot S & D (free): http://www.spybot.com/
MalwareBytes (free) http://www.malwarebytes.org/ (If the program doesn’t run, changing its filename from mbam.exe to something else ending in .exe has sometimes proven effective.)
AVG anti-virus (free): http://free.grisoft.com/doc/2/lng/us/tpl…
Avast! (free): http://www.avast.com/
Kaspersky (free trial) (Seems to dislike installing on any machine with just about any other decent anti-malware, including some firewalls.): http://usa.kaspersky.com/downloads/ -
well, i think Doc said almost all you can do right now. I could only recommend you to put Firefox as your default browser because it’s much stable and secure than Internet explorer. Also, block pop-up windows in the settings of the browser.
http://zumaworld.blogspot.com/
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Just run the antivirus software.